Check with seller Ecommerce B2C Officer (Local + Cross Border Customer)
- Location: Hồ Chí Minh, Hồ Chí Minh, VietNam
Mô tả công việc
• Document standard operating procedures (SOPs) and implement them for company cross border ecommerce operations on Vietnam ecommerce B2C marketplaces
• Work with the marketing / business development team in Singapore and Vietnam to onboard new suppliers in a timely and efficient manner
• Drive the overall strategies for margin target achievement
• Drive customer satisfaction by managing and setting strategies for the customer B2C stores in Lazada and Tiki • Involved in campaign management, including planning of product promotion, product launches, product listing, campaign follow up, etc • Assist to develop and implement demand plans to grow sellers store’s GMV • Liaise with Designer Team on artwork requirements and monitor deadlines for completion • Assist Customer Relations department on product knowledge on B2C marketplaces • Generate analysis and sales reports on regular basis • Produce contents and marketing plans for Lazada and Tiki • Coordinate information to achieve project timelines • Marketplace, strategy, management, forecasts and results, include short and long term objectives, customer metrics and overall performance • Work at both the strategic and tactical levels • Review monthly customer service reports and putting into place action items to ensure efficiency of the process Yêu cầu ứng viên • 1-2 years of eCommerce experience working with the B2C marketplaces • English (verbal and written) • Have marketplace experience/understanding (ideally on Lazada or/and Tiki) • Experience and drive to coordinate with many stakeholders (4-5 people) • Team Player • Strong troubleshooting skills, able to work in fast paced environment • Fast learner • Remote working experience • Commercially Savvy / Entrepreneurial thinking mindset • Passion for ecommerce and Customer Experience Quyền lợi - Salary: 12 - 18M• Full salary insurance, attractive Commission • Clear promotion path, full benefits • Working in a multinational environment, opportunities to develop yourself and your career
• Reasonable salary, business performance bonus, remuneration, training, rotation, management upgrade according to company regulations • Working time: 8:30 – 17:30 , Monday - Friday
• Two months probation period • Address: - HCM: Khu đô thị Sala, số 21 đường B4, An Lợi Đông, Tp Thủ Đức, HCM Cách thức ứng tuyển Hạn nộp hồ sơ: 30/04/2024
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